Refunds & Cancellation
Last updated: 2026-10-31
Draft
This policy is a draft and will be reviewed by a lawyer before launch.
Free trial
New accounts get a 14-day free trial on their first business. No payment is needed, so there is nothing to refund or cancel.
Cancelling
- You can cancel anytime from your billing page.
- Your plan keeps working until the end of the period you already paid for. You won't be charged again.
Refunds
- We don't give partial refunds for unused time, unless the law requires it.
- If you were charged by mistake (for example, twice for the same period), contact us and we'll fix it.
Changing plans
- Upgrades take effect immediately, with a prorated charge for the rest of the period.
- Downgrades take effect at the end of the current period.
Missed payments and expired plans
- If a payment fails or a prepaid term ends, you have a 7-day grace period.
- After that, your program is paused: your dashboard becomes read-only, scanning and messages stop, and member cards show “Program paused”. Renew anytime to pick up where you left off.
- If you don't renew within 60 days, your business data is permanently deleted.
Questions
Email support@orbitpassph.com or use our contact page. See also our Terms of Service.